You recently bought an electric kettle from an online store, but it stopped working soon after it arrived. Write a letter to the customer service manager. In your letter: - describe the product you bought and when you bought it - explain what the problem is - say what you would like the company to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing this letter to complain about a electric kettle which I bought from your online store. I bought the kettle on 2 July from your website and it arrived after three days. At first the kettle was working good, but after one week it start to have a problem. When I turn it on, the light comes on but the water does not get hot. I tried to use it many times but the problem is same. Also, the lid does not close properly, so I think the kettle has more than one problem. I checked the guarantee paper and it says the product have one year guarantee. Because of this, I want you to change the kettle with a new one. If it is not possible to change it, please give my money back to my bank account. I hope you can solve this problem quickly because I need kettle every day for making tea. I am looking forward for your reply. Yours faithfully, Anita Sharma